Twitter’s new plan and what is missing

A few days ago, I read this article, highlighting the changes that Twitter is making to it’s abuse management and reporting. 

You can read my initial thoughts on in tweet format here: https://twitter.com/clareisonline/status/921421472794664961

It is great that a Twitter is taking direct action to improve it’s service, one of the issues is that so far, Twitter hasn’t been much good at enforcing the rules it already had in place. The algorithm for sensitive content and potentially offensive replies seems to work quite well as far as I have found (if somewhat over-zealously at times), so the real issues seems to be human moderation of reported tweets.

Any journey through the timeline of various activists, especially women and POC, will turn up stories from people who have reported graphic imagery, threats of physical violence, personal information and other clear TOS violations.

Since I started writing this, I came across this article from The Daily Beast which sums up one clear issue – if you are famous, if you have a big following, or if you can kick up enough of a stink for Twitter to notice, you have a better chance of getting your issues sorted and harassing accounts or sensitive information removed. Clearly this is a bad way to run a social media platform, and it remains to be seen whether Twitter can implement a culture change within their own company that might help to fix this.

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